What we’re offering

On Saturday 31st October 2020 the Government announced a second national lockdown where non-essential retail will close from the 5th November for 1 month. Having reviewed the guidance on Gov.uk we are pleased to say that our flooring installation and home sample/measure service is exempt from the ‘Stay at home’ rule and as such any existing bookings will remain unaffected and we will continue to provide a home visit service for you to choose flooring in the comfort of your own home.

  • Our Showrooms will be closed from Thursday 5th November until non-essential retail can reopen.
  • Our Offices will be closed and our office staff will be working from home.
  • Our Phone lines will be open but please use our Booking Form or Contact Form where possible.
  • We can offer an online quote, using floor plans or measurements provided by you.
  • We can offer a home sample and measure service (following the safety guidelines set out below)
  • We will be able to offer a supply service but bear in mind our suppliers may suffer delays outside of our control.
  • We will be able to offer a limited fitting service (following the safety guidelines set out below)

In order to maintain a safe experience for our staff and customers, we will run at a limited capacity. Our response times will be slower than usual so please be patient, we will get back to you as soon as possible.

Social Distancing and Safety in your home or workplace

The Government has set out strict guidance for tradespeople like floor fitters where carrying out work in your home/place of work.

Each day we will consult with our flooring installers to ensure they are well and have no symptoms. If they have any symptoms, they will be required to self-isolate in line with Government guidance. We have limited floor fitting teams able to work right now due to family / personal restrictions so this may affect your booked work. We will notify all customers as soon as possible if there are any changes to your installation.

We ask that if you are unwell or are presenting any symptoms of Coronavirus as set out on the NHS website that you inform us immediately.

As long as everyone in your household as well as our fitting teams are all well on the day, your installation will go ahead with the following measures:

  • On entry to the home, we must have the facilities to wash our hands using soap and water for 20 seconds
  • We will wash our hands regularly throughout the day, particularly after any coughing or sneezing (which can occur naturally due to nature of the work)
  • We will provide our teams with face masks and hand sanitizer
  • We will vacuum the room and remove all rubbish upon completion of the job
  • We must maintain a safe distance (at least 2 meters) from any members of the household at all times
  • We must ensure that there is good ventilation in the area where we are working, including opening a window
  • We will use antibacterial wipes to clean down areas that we have touched, like door handles or your toilets.
  • We will bring our own drinks and cups with us to reduce cross-contamination.

Although these measures may seem strict, it is important for us that you as our customers and our staff are kept at the lowest possible risk from catching this deadly virus. We have seen an increase in demand recently for flooring due to the length of the first lockdown restrictions so we are keen to get back up and running again and as a small business I’m sure you can imagine the damage no revenue can have while we still have bills to pay.

As and when Government advice changes or we can expand our service further we will update this post accordingly. In the meantime if you have any questions, please don’t hesitate to contact us on info@holmescarpets.com or by visiting our Contact page.

Many Thanks
Steven Holmes
Managing Director | Holmes Carpets Ltd

[This article was updated on 1st November 2020]